Role Summary
Job Description
We are looking for a
Senior Security Engineer (4–7 years experience) with strong hands-on expertise in
Fortinet (FortiGate) and
Palo Alto firewalls to support our
global production security environment.
The role requires
L2/L3 operational support,
incident handling, and
SD-WAN environment management, along with exposure to
SASE-based security models.
Main Tasks
- Provide 24x7 support for global security infrastructure (production environment)
- Handle P1/P2 incidents, perform troubleshooting, and drive root cause analysis (RCA)
Manage and support:
- Fortinet FortiGate Firewalls
- Palo Alto Firewalls (Panorama mandatory exposure)
Configure and optimize:
- Firewall policies
- NAT, VPN (IPSec/SSL), security profiles
Support and manage SD-WAN environments:
- Traffic steering
- Link failover
- Policy configuration
Perform:
- Patching, upgrades, and lifecycle management
- Backup and restore operations
- Maintain High Availability (HA) firewall environments
- Execute change requests with proper planning, risk analysis, and rollback strategy
- Conduct vulnerability assessments and support remediation
- Work with monitoring and ticketing tools (ServiceNow/Remedy) aligned to SLA/KPIs
- Collaborate with network, server, and security teams
Prepare and maintain:
- SOPs
- Runbooks
- Technical documentation
- Participate in security transformation initiatives (SD-WAN / SASE)
Skills
IT Affinity
IT Service Management
SQL (Programming Language)
Technical Troubleshooting
System Administration
Technical Support
Active Directory
IT Infrastructure Management
Web Development & Programming Web Spaces (HTML, Java, XML, XSLT)
Database Servers
Experience
- Diploma / Graduation or B.E from reputed University or Institute.
- 4 to 7 years of progressive experience in networking, enterprise routing, network security, with basic exposure to Azure cloud networking.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Taking ownership for Incident tickets and resolve within SLA.
- Knowledge of ITIL disciplines such as Incident, Problem and Change Management.
Strong experience in:
- Fortinet FortiGate Firewalls
- Palo Alto Firewalls (Panorama preferred)
- Policy design, NAT, VPN (IPSec/SSL),
- SD-WAN technologies (Fortinet / Palo Alto)
- Firewall policy management and optimization
- Vulnerability assessment and remediation
- Certification: Fortinet NSE4/NSE5/NSE6; Palo Alto PCNSE / ACE; Any SASE / SD-WAN certifications are an added advantage
- Awareness or hands-on with Forti SASE / Prisma Access / Global Protect
- Not mandatory to design, but should understand use cases & operations
- SASE architecture knowledge and remote access security models
- AWS / Azure basics (Security Groups, NSG, VPN integration)
