About LeadSquared
One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale.
We are backed by prominent investors such as Stakeboat Capital, Jyoti Bansal, and Gaja Capital to name a few. We raised $153mn in our latest Series C funding round from WestBridge Capital, and we're now India's 103rd Unicorn! We are expanding rapidly and our 1100+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa.
- Among the Top 50 fastest-growing tech companies in India as per Deloitte Fast 50 programs
- Frost and Sullivan's 2019 Marketing Automation Company of the Year award
- Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia- Pacific
- Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadius
Location : Bangalore
Roles & Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
- Communicate to clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Work closely with technical teams to enhance the quality of existing products.
- Manage and monitor customers expectations.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Key Requirements
- 2+ years of experience in supporting supporting web based software platforms SaaS for Indian customers .
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Good understanding of API, Webhooks, Connectors.
- Good to have the understanding on at least one of the programming languages (PHP, Java, Python).
- Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills .
- Obsessed with customer support and delighting the customers.
- Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
- Need to work in the 24/7 Shift
