Senior Engineer - IT

Key Responsibilities:

• Platform Administration:
• Manage and maintain enterprise collaboration tools such as Google Workspace, Zoom, Office 365, and Active Directory.
• Ensure smooth operation, secure access, and proper user provisioning/de-provisioning.
• Identity & Access Management (IAM):
• Administer identity management platforms and enforce secure authentication and authorization practices.
• Implement policies and controls for access governance and compliance.
• IT Governance & Security:
• Support IT governance frameworks, ensuring compliance with internal and external regulations.
• Conduct periodic audits, patching, and vulnerability management for collaboration and identity platforms.
• Automation & Optimization:
• Develop scripts or automation workflows to streamline administrative and repetitive tasks.
• Identify opportunities to improve platform efficiency, reliability, and user experience.
• Incident & Problem Management:
• Troubleshoot and resolve platform issues, ensuring minimal downtime and service disruption.
• Lead incident response activities, root cause analysis, and preventive measures.
• Collaboration & Support:
• Work closely with IT, security, and business teams to implement solutions and improvements.
• Provide training, documentation, and support for end-users as needed.