Job Description
Job Purpose
The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator), Axway, Go Anywhere, and LDAP. This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.
Responsibilities
- Design, plan and implementation of integrated solutions
- Tune systems for maximum available performance
- Respond to and assist in production operations in a 24/7 environment
- Troubleshoot and resolve issues both proactively and as discovered
- Application support and administration for Sterling Integrator and File Gateway, Go Anywhere, and other applications
- Manage application configurations, patch levels, and evolution paths
- Provide technical analysis, resolve problems, and propose solutions
- Provide support to and coordinate with developers, operations staff, release engineers, and end-users
- Educate and mentor team members and operations staff
- Participate in after-hours support and change events
Knowledge And Experience
- Degree in Engineering/Computer Science discipline or equivalent experience in Systems Engineering
- 5+ years broad experience with Sterling Integrator and File Gateway (MFT and/or EDI), Axway, and/or Go Anywhere
- 2+ years of Linux Operating Systems (RedHat variants preferred) experience
- Top-tier analytics and problem solving
- Strong initiative to learn and assimilate new software/technologies and improve business processes
- Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
- Fundamental understanding of the SDLC processes, and tools (GIT, Jenkins, Puppet, Ansible, etc)
- Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
- Functional Scripting Knowledge (GoLang, Python, Perl, BPML, JavaScript, Bash, PowerShell and/or others)
- Understanding of SQL Database concepts (Oracle, MySQL)
- Ability to work in a fast-paced service-oriented team environment
- Customer focused, and dedicated to the best possible user experience
- Communicate effectively with both technical and business resources
- Fluent speaking, reading, and writing in English
Preferred Knowledge And Experience
- 1+ years of experience with LDAP systems
- Experience in automation tool development and methodologies, such as Ansible or Puppet
- Strong understanding of project management, organization, and time management
