Hyderabad, India
About Blaize
Blaize is building a hybrid AI platform engineered to support edge-to-cloud intelligence at scale—delivering efficient, scalable AI designed for complex, multimodal workloads across industries. We serve critical infrastructure sectors including smart city, defense, retail, manufacturing, healthcare, and automotive.
Our full-stack programmable processor architecture and low-code/no-code software platform enable real-time AI processing for high-performance computing at the network's edge and in the data center. Blaize solutions deliver actionable insights with low power consumption, high efficiency, minimal size, and low cost.
Headquartered in El Dorado Hills (CA), Blaize has over 200 employees worldwide, with teams in San Jose (CA) and Cary (NC), and subsidiaries in Hyderabad (India), Leeds and Kings Langley (UK), and Abu Dhabi (UAE).
To learn more, visit www.blaize.com or follow us on LinkedIn at @blaizeinc.
About The Role
Blaize is looking for a Senior End-User Support Engineer who is genuinely expert at what they do. This is not an entry-level role, and it is not for someone who has spent their career in a heavily automated, ticket-and-forget environment. We need someone who knows Linux and Windows end-user environments inside and out, solves the vast majority of issues on first touch, and makes the people around them better in the process.
You will be the person the team leans on. Junior team members will learn from watching you work. Users will notice the difference in how quickly and clearly their issues get resolved. You will work closely with senior engineers and escalate only when a problem genuinely warrants it, which should not be often.
This role is part of a globally distributed team and requires clear written and verbal communication in English, as you will regularly collaborate with colleagues and stakeholders across different regions and time zones.
What You Will Do
- Serve as the senior technical resource for end-user support across Linux and Windows platforms, resolving complex issues quickly and with a high first-touch resolution rate.
- Own the end-user computing environment: device builds and imaging, OS configuration, software deployment, and ongoing maintenance across Linux and Windows desktops and laptops.
- Support macOS users at a working level. You do not need to be a Mac expert coming in, but you need to be willing to develop that capability.
- Troubleshoot identity and access issues for end users working with Okta and Active Directory, including authentication failures, SSO issues, and access problems. Administration of these platforms may become part of the role over time.
- Support and maintain the Microsoft 365 environment from an end-user perspective, including Outlook, SharePoint, OneDrive, and related tools.
- Support collaboration platforms including Slack and Zoom, including Zoom Rooms hardware troubleshooting and configuration.
- Work with Intune for device management. We are building this capability out, so experience with Intune or a comparable MDM platform is important even if you have not used Intune specifically.
- Help users locate and access policies and resources in Confluence.
- Manage and prioritize your work through Jira Service Management, keeping tickets current and communication with users clear throughout.
- Mentor and actively develop junior team members through direct coaching, knowledge transfer, and leading by example.
- Collaborate with senior infrastructure and security engineers on escalations and cross-functional issues.
What We Are Looking For
- Expert level hands-on experience supporting Linux desktops and laptops in an enterprise environment. This is a core requirement, not a nice to have.
- Expert level Windows end-user support: OS internals, troubleshooting, imaging, group policy, and enterprise software deployment.
- Solid experience troubleshooting end-user issues involving Okta and Active Directory, including authentication, SSO, and access workflows.
- Strong experience with Microsoft 365 end-user support, including Outlook, SharePoint, and OneDrive.
- Comfortable with Slack, Zoom, and Zoom Rooms hardware support.
- Working knowledge of Intune or another enterprise MDM platform. If you have not used Intune, you should be able to ramp up quickly.
- Strong general networking knowledge applies to end-user connectivity: DNS, DHCP, VPN, Wi-Fi troubleshooting, and proxy configurations.
- Experience with Jira Service Management or a comparable ITSM platform.
- Familiarity with ITIL principles and how they apply to end-user support and service delivery.
- Awareness of security principles as they apply to end-user computing, including endpoint protection, access controls, and compliance basics.
How You Work
- You resolve issues quickly and effectively, drawing on prior experience to identify solutions without unnecessary escalation.
- You communicate with users in a calm, professional, and patient manner, adapting your approach to varying technical skill levels and using clear, plain language.
- You document consistently and clearly; all fixes, processes, and learnings are captured to ensure continuity and knowledge sharing.
- You perform well in fast‑changing, unstructured environments, proactively managing priorities, maintaining ownership of your workload, and ensuring nothing is overlooked.
- You take mentoring seriously, actively supporting the development of others and finding fulfillment in helping teammates grow and succeed.
- You contribute positive energy to the team, focusing on problem‑solving over complaining, and openly sharing knowledge to strengthen collective capability.
Qualifications
- 7+ years of hands-on end-user support experience, with meaningful time in a senior or lead capacity.
- Deep, demonstrable expertise in Linux and Windows end-user environments is required.
- A bachelor's degree in computer science, Information Technology, or a related field is strongly preferred. Equivalent experience will be considered where the depth and quality of that experience is clear.
- Relevant certifications (CompTIA Linux+, Microsoft certifications, ITIL) are a plus but not required.
A Note on the Opportunity
End-user support at Blaize is not a holding pattern or a steppingstone. It is a critical function that directly affects how well our engineers and business teams can do their jobs. There is real room to improve what we have, build better processes, and raise the bar on what the team can deliver. For the right person, there is also a natural path to expand into broader infrastructure disciplines over time. If you want ownership of that and the support of a global team behind you, this is the right role.
Blaize is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees, and we honour requests for preferred pronouns. It is our policy to comply with all applicable national, state, and local laws pertaining to non-discrimination and equal opportunity. 
