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Senior Eightfold AI Support Engineer

Miracle Software Systems India Private Limited
India
Fresher
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  • Posted 2 days ago
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Job Description

Responsibilities

  • Provide technical support for Eightfold AI applications, including end-to-end issue diagnosis, troubleshooting, and resolution.
  • Perform regression testing and validation of fixes and enhancements to confirm system stability and performance.
  • Collaborate with cross-functional teams to deliver solutions and required technical and functional documentation.
  • Work closely with business users to understand functional requirements and identify opportunities for operational improvement.
  • Analyze and enhance existing Eightfold AI configurations, integrations, and relevant RICEFW Objects based on defined functional requirements.
  • Ensure timely resolution of incidents and service requests while maintaining service quality and customer satisfaction.
  • Demonstrate strong analytical, problem-solving, and communication skills while coordinating issue resolution with stakeholders.
  • Flexible working hours to work effectively with global teams across multiple time zones when required.

More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Development
Employment Type:
Full time

About Company

Miracle Software Systems India Private Limited

"Miracle Software Systems, Inc , founded in 1994, is a Global Systems Integrator specializing in ERP/ BPM (EAI/SOA) / B2B / Digital Experience Technologies and is a Minority Certified Private Business headquartered in Novi, MI &#8211&#x3B; USA. Over the past twenty five years, Miracle has helped numerous large and mid-sized businesses transition their IT to a Service Oriented Architecture, with IT Transformation Initiatives, deploying SAP / Oracle ERP Systems. Miracle has a global presence on four continents with multiple Global Development Centers spanning across the USA, Canada and India. Today, Miracle&#8217&#x3B;s team includes 2600 IT Professionals with a projected targeted expansion to 3000 by the end of 2022.

Whether it is Internal Application to Application(A2A/EAI) Integration, Process Integration(BPM), or Business to Business Integration using EDI / Web Services, API Management, Machine to Machine (M2M) Communications, Internet of Things(IOT), Cloud Integration or Mobile Application Integration, Miracle is the Systems Integrator of Choice and the Thought Leader in this industry. Miracle has been and continues to be a leader in the niche space of Business Integration and SOA services over the past 21 Years with Premier Partnerships with companies such as SAP, IBM, Oracle and Microsoft.Miracle employs the largest set of certified professionals with extensive industry knowledge in order to assist your organization with implementing the latest technologies. We have several different models of delivery to suit the needs of organizations of all sizes."

Job ID: 138406117

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Last Updated: 09-01-2026 01:31:39 AM
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