Senior Dotnet Developer

Job Title : .Net developer

Designation: Application support Engineer

Location : Coimbatore

Experience : 4- 8 Years

Notice Period : Immediate Joiners Preferred

Core Responsibilities:

1. Possess strong knowledge of .NET Framework, C#, Entity Framework, Azure Cloud Services (Function Apps, Queues, Azure SQL, Containers and Blob).
2. Demonstrate proficiency in scripting languages and SQL for troubleshooting and analysis.
3. Gain a deep understanding of the end-to-end functionality of the supported applications.
4. Diagnose, troubleshoot, and resolve complex application issues in a timely manner.
5. Collaborate closely with development teams to identify and resolve underlying system and application defects.
6. Provide technical support to end-users, addressing issues related to configuration, functionality, and usability.
7. Perform root cause analysis (RCA) for recurring or critical issues, ensuring long-term stability.
8. Engage with business users and cross-functional teams to resolve issues and implement effective technical solutions.
9. Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
10. Develop and maintain support documentation, including FAQs, user guides, and troubleshooting manuals.
11. Share user experience insights with the development team to support continuous improvement.
12. Have proven experience in application support or a related technical support role.
13. Exhibit strong analytical and problem-solving skills to handle complex technical challenges.
14. Demonstrate expertise in troubleshooting software, configuration, and performance issues.
15. Conduct root cause analysis to prevent issue recurrence.
16. Communicate effectively with both technical and non-technical stakeholders, ensuring clarity and understanding.
17. Maintain a customer-centric approach, ensuring high-quality and timely support.
18. Prepare detailed issue reports, RCA documents, and maintain an accurate knowledge base.
19. Work collaboratively within a cross-functional team environment, fostering continuous learning and support.
20. Utilize incident management and support ticketing systems effectively to track and manage issues.
21. Possess knowledge of ITIL practices and familiarity with application support methodologies (preferred).

Interested candidate please share your CV to [Confidential Information] or call to 9597624736