Job Title : .Net developer
Designation: Application support Engineer
Location : Coimbatore
Experience : 4- 8 Years
Notice Period : Immediate Joiners Preferred
Core Responsibilities:
- Possess strong knowledge of .NET Framework, C#, Entity Framework, Azure Cloud Services (Function Apps, Queues, Azure SQL, Containers and Blob).
- Demonstrate proficiency in scripting languages and SQL for troubleshooting and analysis.
- Gain a deep understanding of the end-to-end functionality of the supported applications.
- Diagnose, troubleshoot, and resolve complex application issues in a timely manner.
- Collaborate closely with development teams to identify and resolve underlying system and application defects.
- Provide technical support to end-users, addressing issues related to configuration, functionality, and usability.
- Perform root cause analysis (RCA) for recurring or critical issues, ensuring long-term stability.
- Engage with business users and cross-functional teams to resolve issues and implement effective technical solutions.
- Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
- Develop and maintain support documentation, including FAQs, user guides, and troubleshooting manuals.
- Share user experience insights with the development team to support continuous improvement.
- Have proven experience in application support or a related technical support role.
- Exhibit strong analytical and problem-solving skills to handle complex technical challenges.
- Demonstrate expertise in troubleshooting software, configuration, and performance issues.
- Conduct root cause analysis to prevent issue recurrence.
- Communicate effectively with both technical and non-technical stakeholders, ensuring clarity and understanding.
- Maintain a customer-centric approach, ensuring high-quality and timely support.
- Prepare detailed issue reports, RCA documents, and maintain an accurate knowledge base.
- Work collaboratively within a cross-functional team environment, fostering continuous learning and support.
- Utilize incident management and support ticketing systems effectively to track and manage issues.
- Possess knowledge of ITIL practices and familiarity with application support methodologies (preferred).
Interested candidate please share your CV to [Confidential Information] or call to 9597624736
