Description

Senior Director, Service Offer Management – Managed Network & Security Services

About NTT DATA

Join a company that is pushing the boundaries of what is possible. At NTT DATA, we are known for our technical excellence, innovation, and impact on clients and society. Our workplace embraces diversity and inclusion, fostering a culture where you can grow, belong, and thrive.

Role Overview

The Senior Director, Service Offer Management – Managed Network & Security Services plays a critical role in shaping the Managed Services Networking business strategy. This position is responsible for developing, implementing, and managing specific Managed Network & Security Service Offers throughout their lifecycle. The role involves ensuring service offerings are market-relevant, competitive, and aligned with NTT DATA's global strategy.

Key Responsibilities

1. Product Strategy & Market Insights

• Own and drive the global strategy for Managed Network & Security Service Offers.
• Conduct market research to ensure offerings remain competitive and relevant.
• Identify and quantify new market opportunities for service development.

2. Minimum Viable Product (MVP) Development

• Define the MVP scope for new service offerings and enhancements.
• Collaborate with Technical Architecture & Operations teams to assess feasibility.
• Conduct market analysis, competitor research, and pricing assessment.
• Validate MVP through engagement with regional teams and clients.

3. Service Offer Development & Launch

• Oversee the industrialization of new services, including:
• Creation of technical documentation, pricing models, and training materials.
• Alignment with NTT DATA's group pricing strategy.
• Defining service inclusions, limitations, and market fit.
• Lead go-to-market (GTM) enablement, ensuring successful regional adoption.

4. Lifecycle Management & Performance Monitoring

• Manage the entire lifecycle of Service Offers, including enhancements and retirements.
• Collaborate with Sales & Marketing teams to track market adoption.
• Conduct post-launch assessments, customer satisfaction analysis, and win-loss reviews.
• Optimize service profitability through cost analysis and strategic improvements.

5. Pricing Strategy & Financial Oversight

• Work with Finance & Commercial teams to determine optimal pricing.
• Develop and maintain product-pricing models and promotional strategies.

6. Collaboration & Stakeholder Management

• Build strong relationships across NTT DATA's global, regional, and country teams.
• Act as an offer champion, engaging with clients, vendor partners, and industry events.
• Gather regional feedback to shape future product strategies.

7. Sales & Business Development Support

• Work closely with regional sales teams to support client opportunities.
• Assist in qualifying and closing deals for new Service Offerings.

Required Skills & Qualifications

Technical & Business Expertise

• Strong knowledge of Managed Network & Security Services.
• Experience in Service Offer Management, Pre-Sales, or Solution Architecture.
• Understanding of product lifecycle management, pricing strategies, and cost modeling.
• Expertise in networking, cybersecurity, and managed IT services.
• Ability to translate market insights into actionable service strategies.

Leadership & Soft Skills

• Strong strategic decision-making and analytical skills.
• Ability to influence stakeholders and drive product adoption.
• Excellent verbal and written communication.
• Proven track record in collaboration across global teams.

Workplace Type

Hybrid Working Model – Combination of remote and on-site work.