Senior Director, North America Delivery

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Senior Director, Regional Delivery (Global Delivery Centre) is a pivotal leadership role responsible for driving delivery excellence across the North America region. This leader will directly manage and lead regional GDC delivery, ensuring strong execution, governance, and alignment with business outcomes. The role demands a strategic approach, hands-on leadership, and the ability to operate effectively within a highly matrixed, global environment.

Key Responsibilities

• Regional Consolidation & Leadership

  • Serve as the single point of accountability for GDC delivery across Americas

  • Directly drive delivery operations, strategy, and execution for the Americas region, acting as the hands-on leader for all GDC delivery activities in Americas.

• Strategic Delivery Management

  • Develop and implement regional delivery strategies that support business growth, customer satisfaction, and operational excellence.

  • Collaborate with Sales, Presales, Product, and Customer Success teams to define and implement delivery roadmaps.

  • Ensure consistent delivery methodologies, guidelines, and frameworks are adopted across all regions.

  • Build capability within the group to drive successful execution of newly launched subscription services SKU (also known as integrated services)

  • Champion the delivery of integrated services across regions, ensuring seamless collaboration and unified customer experiences.

• Business Performance & Growth

  • Own delivery critical metrics, including revenue acceleration, margin goals, backlog management, and customer satisfaction across regions.

  • Drive operational reporting, forecasting, and cost management in partnership with finance and operations teams.

  • Find opportunities for new offerings, accelerators, and differentiators in professional services.

• Customer & Stakeholder Engagement

  • Engage directly with key customers, especially in the Americas, to understand needs, resolve issues, and exceed expectations.

  • Represent GDC delivery in executive-level workshops, presentations, and strategic discussions.

  • Foster strong relationships with internal and external collaborators to drive business outcomes.

• Talent Development & Team Leadership

  • Build, mentor, and develop high-performing regional delivery teams.

  • Champion talent development, succession planning, and career growth for direct and indirect reports.

  • Cultivate a culture of innovation, collaboration, and continuous improvement.

Qualifications

• 18+ years of experience in delivery and consulting, with significant leadership experience in global/regional roles.

• Proven track record of managing large, complex delivery organizations across multiple geographies.

• Deep expertise in SaaS, cloud platforms, digital transformation, and enterprise software delivery.

• Strong commercial competence, with experience in deal structuring, proposals, and contract negotiations.

• Exceptional communication, customer management, and executive presence.

• Experience leading teams through transformative change and building new delivery models.

• Willingness to travel internationally as required.

Preferred Skills

• Experience in Americas delivery leadership or direct customer engagement in the region.

• Knowledge of Adobe solutions, CRM, web analytics, campaign management, and digital marketing technologies.

• Strong analytical, problem-solving, and conflict resolution skills.

• Ability to lead in a matrixed, multicultural environment

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