Senior DevOps Specialist, PDM and AWS

We are looking for aSenior DevOps Specialist - PDM & AWSto provide strong technical ownership and operational leadership for KONE's Product Data Management (PDM) platforms and related AWSbased services.

This is a senior technical authority role with endtoend accountability for the reliability, resilience, and operational excellence of PDMrelated services. You are responsible not only for handson execution when needed, but for setting operational standards, leading complex incidents, governing production readiness, and driving longterm improvements across AWSbased environments.

You act as a trusted technical partnertoproduct, platform, and business stakeholders, and as the primary operational escalation point for PDM services. The role requires deep technical judgment, strong leadership under pressure, and the ability to influence teams and suppliers to protect service continuity and platform sustainability.

What You Will Do

• Own the endtoend operational health of PDMrelated digital products, components, and AWSbased services, ensuring high availability, stability, security, and maintainability.

• Define andmaintainoperational architecture and service standards for PDM platforms, ensuring scalability and resilience in global production environments.

• Govern production readiness and golive decisions, ensuring operational risks are understood and mitigated before releases.

• Act as the senior incident leader for major and crossdomain PDM incidents, coordinating internal teams and external suppliers to ensure fast containment, clear communication, and executivelevel visibility.

• Own problem management and root cause governance, ensuring recurring or systemic issues are addressed through structural, longterm fixes rather than tactical workarounds.

• Define and drive operational excellence initiatives across PDM, including observability, automation, documentation quality, data accuracy, and service management maturity.

• Translate operational pain points and risks into roadmaplevel improvements, working closely with product, platform, and architecture teams.

• Champion reliability, availability, and security as core quality attributes embedded into ways of working.

• Provide technical leadership and operational direction tooperationsteam, holding them accountable to agreed service levels, operational standards, and continuous improvement targets.

• Collaborate closely with product, engineering, and business stakeholders, translating complex technical and operational topics into clear decisions and priorities.

• Actively contribute to and influence agile and DevOps ways of working, leading task forces and crossteam initiatives when needed.

What We're Looking For

Technical skills

• Expertlevel, handson experience operating AWSbased production environments, including monitoring, automation, incident response, change management, and operational optimization.

• Strong understanding of PLM/PDM platforms, product structures, and product data flows, with the ability to assess operational impact on businesscritical processes.

• Deep practical knowledge of DevOps, Agile, and ITILbased service management, and how they apply to complex digital product operations.

• Proven experience leading major incidents, problem management, and root cause analysis across multiple teams and suppliers.

• Ability to work with service design, CMDB, and technical architecture documentation, ensuring accuracy, traceability, and continuity.

Preferred experience

• Seniorlevel experience supporting and evolving cloudbased, global production services.

• Background in PLM/PDM or engineering dataintensive environments.

• Experience working in crossfunctional, multivendor ecosystems with shared operational accountability.

Softskills

• Acts with authority and composure under pressure, providing clear direction during ambiguity and incidents.

• Strong customer and business perspective, ensuring operational decisions prioritize service continuity and user value.

• Excellent technical judgment, able to make and defend decisions involving risk, tradeoffs, and uncertainty.

• Influential collaborator, capable of challenging teams and suppliers constructively to protect longterm platform health.

• Structured, detailoriented working style withstrong communicationand documentation discipline.

• Recognized as a goto expert for PDM operations, reliability, and production readiness.

Educationandcertifications

• University degree in engineering, computer science, ora relatedfield.

• Certifications or formal training in AWS, DevOps, ITIL4, Agile leadership, or related operational practices are consideredanadvantage.

Solid foundational understanding of product development and PLMrelated lifecycle processes