For an international project in Chennai, we are urgently looking for a Senior Desktop Engineer with knowledge of scripting using Visual Studio .Net, VBScript, PowerShell, WMI & ADSI with VB/J script. Experience with Windows debugging, scripting (PowerShell) and programming (C#) technologies is a must.
We are looking for a motivated contractor. Candidates need to be fluent in English.
Tasks and responsibilities:
- Proven experience as a seasoned Systems Administrator of Windows 11 client/server and Microsoft 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Viva, Teams and Cisco WebEx to maintain stable and effective desktop platform;
- Experience with Windows debugging, scripting (PowerShell) and programming (C#) technologies is a must;
- Broad understanding of operating systems, their basic construct and main characteristics. In-depth Windows experience along with Microsoft Graph calls is a must;
- Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments;
- Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure;
- Broad understanding of network models and protocols is a plus;
- Good understanding of Microsoft Active Directory/Entra ID administration, as it relates to supporting Group Policies, Configuration Profiles and login scripts.
- Perform troubleshooting for incidents that require software and network forensic analysis, driver crashes in close collaboration with other ITS client services teams;
- Ensure that World Bank Group policies, procedures and standards are followed.
- Knowledge of scripting using Visual Studio .Net, VBScript, PowerShell, WMI & ADSI with VB/J script;
- Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security;
- Document detailed incident & problem analysis for major system disruptions;
Profile:
Bachelor or Master degree;
+5 years of related experience related to desktop OS platform engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:
- Windows 11 OSD/OEM RTP (Ready Image To Provision) (Operating System Deployment);
- Windows Kernel level debugging, Automation of tasks using PowerShell scripting and C#;
- SCCM/Intune for Windows;
- Microsoft 365 Suite.
- Modern Browsers like Edge/Chrome;
- Entra ID / Active Directory User & Computer Management and GPOs;
- Splunk or other event log collection and analysis;
Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment;
Ability to adequately plan and prioritize own work and teamwork while resolving competing demands;
Ability to effectively apply creative and practical problem-solving skills on a regular basis;
Strong project management capabilities demonstrated through experience managing IT projects;
Certification in ITIL V3 Foundation in Service Management is a plus;
Experience with developing, implementing, and leading adoption of ITIL and Safe Agile best practices in project, service and infrastructure management is desirable;
Fluent in English;
