Senior Data Scientist

Title:SeniorData Scientist, NPS Prism

This is Work From Home Role (Hiring Office is Gurugram, India)

Company Profile:

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analyticmethodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

With NPS Prism you can see whereyou'restrong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a companyconsistently recognizedas one of the world's best places to work. We believe that diversity,inclusionand collaborationiskey to building extraordinary teams. We hire people with exceptional talents,abilitiesand potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary:

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This isa great opportunityto help build the largest startup owned by Bain & Company and take NPS Prism into the future.

Key Responsibilities:

• Act as a mentor, guiding and coaching junior Data Scientists in technical and storytellingaspects.

• Lead the development, deployment, and adoption ofopen source LLMmodels todo text classification,building sentiment models.

• Lead the development, deployment, and adoption of causal inference models to measure marketing campaigns, optimizing investments across short and long-term business objectives.

• Collaborate with Data Engineering, Product and Technology teams on further build out of analytics architecture.

• Take ownership of end-to-end projects, operating where there's a high degreeof ambiguity, and deliveringresults within ambitious timelines

• Translate insights into relevant business recommendations, anticipating the needs of businessstakeholders.

• Research prior work to inform and develop models and algorithms and quantify appropriate metrics & targets

Required Qualifications, Experience & Skills

Education

• Bachelor's degree incomputer scienceor Equivalent experience

Experience

• 6 to 10years Data Science experiencecoveringLLM and NLPunderML, DL and GenAI

• 2+ years of experience building end-to-end data science applicationsusing dash,Flask,StreamlitandDjango etc.(Preferred)

Skills

• Experience withbuilding end-to-end data science applications

• Experience withNLP and LLM fine tuning

• Experience designing and implementingLLM-based conversational systems, including RAG, Agentic AI frameworks, and other chatbot architectures.

• Experience with cultural transformation to CI/CD andMLOps

• Experience with AzureMLOpsor other SDLC tools

• Experience with Agile methodologies

• Experience building applications using fast APIs.

• Experience in a start-up, fast-growth, rapid-change environment

• Must be self-motivated, dedicated to quality and must always strive to do the right thing

Preferred(GoodToHave)Qualifications:

• ExperiencewithHTML, CSS, JavaScript, version control using Git.

• Experience with Containers and Kubernetes

• Experience with TensorFlow,Pytorchetc.