Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Summary
We are seeking a highly organized and proactive Sr. CX Coordinator/Analyst
50% - the individual will be responsible to provide comprehensive administrative and operational support to senior leadership in a fast-paced IT healthcare team. The ideal candidate will be a trusted partner who can manage priorities, maintain confidentiality, and support effective decision-making.
50% of the work will be working on projects depending on the priority on operational goals that are high impact to increase efficiency, workflows/workstreams in operations and help improve the work delivered by the Portal team.
Key Responsibilities
Administrative Support
- Manage complex calendars, meetings, and appointments across multiple time zones
- Coordinate internal and external meetings, including agendas, materials, and minutes
- Handle executive communications, including email and correspondence
- Arrange travel, accommodations, and expense reporting - this will include for all of Customer Care leadership teams
- Act as a liaison between the executive and internal/external stakeholders
- Track action items, follow-ups, and deadlines from leadership meetings
- Support planning and coordination of leadership reviews, all-hands, and offsites
Operational & Business Support
- Undertake task, adhere to project timelines and keep the leadership informed on the progress
- Assist with preparation of presentations, reports, and dashboards
- Work with IT tools such as Microsoft Office, Teams, Jira, ServiceNow, or similar platforms
- Coordinate with Customer Care teams or cross-functional groups as needed
- Support process improvements to enhance efficiency and turnaround times
- Handle sensitive and confidential information with discretion
- Represent the leadership/executive professionally in all interactions
Required Skills & Qualifications
- Bachelor's degree or equivalent experience
- Proven experience as an assistant/project coordinator or similar role
- Strong organizational and time-management skills
- Excellent written and verbal communication abilities
- Proficiency in MS Office & Powerpoint Skills
- Ability to multitask and work under pressure
- High level of integrity and attention to detail
Preferred Skills
- Experience supporting senior leaders
- Familiarity with IT terminologies
- Experience working with global teams
- Project coordination or reporting experience
