Senior Customer Support Executive

Customer Support Executive (Sales Included 40%)

Company: LearningShala

Joining Date: ASAP (22nd December)

Job Overview

LearningShala is seeking a Customer Support Executive who can efficiently manage student support operations along with sales responsibilities (40%). The role includes reference generation and handling the complete end-to-end re-admission process for students.

Key Responsibilities

Handle inbound student queries through calls, WhatsApp, and emails.

Provide accurate information regarding courses, batches, fees, and policies.

Assist students with onboarding, documentation, and issue resolution.

Generate references from existing students.

Manage end-to-end re-admission process for walk-in and enquiry-based students.

Counsel students for re-admission and course upgrades.

Achieve assigned sales targets and ensure timely closures.

Maintain student data and follow-ups in CRM systems.

Coordinate with internal teams to ensure smooth admission operations.

Requirements

Strong communication skills in English and Hindi.

Prior experience in customer support or education sales is preferred.

Ability to handle sales discussions and student counselling confidently.

Basic knowledge of CRM tools and MS Excel.

Immediate joiners will be given preference.

Work Details

Working Timings: 10:00 AM 6:30 PM

Working Days: 6 Days a Week,

Salary: 25,000 30,000 (In-hand)