We are looking for Customer Support Engineer !
You'll make a difference by:
- Responsible for reproducing, troubleshooting Customer Problem Statements on SIMATIC DCS systems (PCS 7 & PCS neo)
- The work involves Handling Escalations and Support on SIMATIC DCS systems (PCS 7 & PCS neo)
- Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.
- In Addition, responsible for usage of diagnostic tools and related applications for troubleshooting.
- Responsible for writing bug reports and verifying them after fixes.
- Involves in interacting with Business Partners and Customers for technical clarifications.
- Involves Technical content preparation for trainings, Online Workshops, Virtual Class-room trainings.
- Conduct training sessions for our products as needed.
- Your unique perspectives and contributions will be vital in achieving our organization's goals and vision.
You'd describe yourself as:
- Graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 5 to 10 years of total experience in Industrial Automation.
- Worked on PCS7 & PCS neo
- Worked on Redundant PLCs / Failsafe configurations.
- Worked on SCADA HMI (in-depth knowledge)
- Hands on working exp on continuous and sequential control logics.
- Hands on working exp on field devices.
- Knowledge of communication interfaces like MPI, Profibus, Profinet, Ethernet, TCP/IP.
- Knowledge on Product Testing
- Commissioning experience of process plants (Batch applications) is additional advantage.
