Senior Customer Success Manager

4-6 Years

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Early Applicant

Job Description

Responsibilities

Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
Develop, prepare, and nurture customers for Account growth.
Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues cross-departmentally.
Program manage account escalations.
Collaborating with Sales, Product Management and Solutioning.
Create reports, notes, presentations for business review discussions.

Qualifications

2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Total experience: 4+ years
Experience in Training and Education will be preferred.
Prior experience in SaaS is desirable.
Experience in handling Strategic Enterprise clients in the US market will be desirable.
MBA/Masters is desirable.

Requirements

You're driven: No one needs to push you to excel; it's just who you are.
Very good written and verbal communication skills.
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
You want to help and serve our customers: They win, so you win.
Working exposure in AMER business hours & rotational schedules
Knowledge of Salesforce desirable and Intermediate MS Excel Skills is a must.