Senior Customer Success Manager

SentiSum is an AI-native Voice of Customer platform helping leading brands improve retention and customer experience through real-time insights and action.

We're hiring a Senior Customer Success Manager to own relationships, renewals, and expansion for a portfolio of strategic customers across Europe and US. You will be accountable for retention, value realisation, and commercial outcomes.

Note - You need to be comfortable working with customers across Europe and US in their timezone.

• Strategic relationships with senior customer stakeholders
• Renewals, retention, and expansion
• Value and ROI conversations (QBRs, exec reviews)
• Clear account health and risk visibility
• Tight collaboration with Product and FDPS
• Representing the customer internally

• 8+ years experience in Customer Success in B2B SaaS
• Strong preference for AI-first or data-heavy startups
• Proven ownership of renewals and account growth
• Comfortable with complex products and senior stakeholders
• Product-literate, outcome-driven, commercially sharp
• Curious about AI and comfortable using modern AI tools

You don't need to be an engineer but you do need to be credible with Product, customers, and leadership.

• Category-defining AI product
• High ownership, low bureaucracy
• Direct impact on retention and growth
• Work with global brands from day one
• Shape how Customer Success is done at scale