Location: Pune & Bengaluru
Role Type: Individual Contributor
Industry: SaaS | Data Security
About Us
Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises.
If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we'd love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do.
With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.
Learn more about our recent acquisitions here:
https://concentric.ai/press-release/concentric-ai-acquires-data-security-technologies-swift-security-and-acante/
About the Role
We are looking for a customer-obsessed, analytical Customer Success professional to drive adoption, retention, and long-term value for our enterprise customers.
This is a full-stack Customer Success role spanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management.
Depending on experience (3–10 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers.
Key Responsibilities
- Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies
- Develop and recommend data risk remediation strategies based on insights
- Prepare and present data risk and security posture reports to customers
- Handhold customers through the implementation of remediation strategies
- Act as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned to customer goals
- Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
- Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership
- Deeply understand customer use cases and map them to Concentric's product capabilities
- Deliver hands-on product training and drive adoption across customer teams
- Monitor customer health, usage, and engagement; proactively identify and mitigate churn risks
- Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations
- Troubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolution
- Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests
- Contribute to building scalable CS processes, templates, and documentation (for senior profiles)
Required Skills & Experience
- 3–10 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
- Strong experience with data analysis — ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
- Experience working with enterprise customers, preferably large North American clients
- Good understanding of cybersecurity and/or data security concepts (preferred)
- Strong technical aptitude: ability to understand SaaS platforms, dashboards, integrations, and API-based systems
- Comfortable working closely with Product and Engineering teams
- Excellent communication, presentation, and stakeholder management skills
- Ability to balance strategic thinking with hands-on execution
- Self-driven, proactive, and comfortable operating with minimal oversight (for senior profiles)
