Senior Customer Service

Tech Mahindra Limited

Navi Mumbai, Mumbai City, Mumbai

1-6 Years

3.5 - 5 LPA

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Posted a month ago
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Job Description

Description

We are looking for a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to handle a variety of customer interactions and resolve issues efficiently. This role requires excellent communication skills and the ability to work collaboratively with other teams to enhance the overall customer experience.

Responsibilities

Manage and resolve customer queries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Document customer interactions and feedback for continuous improvement.
Collaborate with cross-functional teams to enhance customer experience.
Train and mentor junior customer service representatives.
Analyze customer feedback and trends to suggest service improvements.
Develop and maintain strong relationships with customers to ensure satisfaction.

Skills and Qualifications

1-6 years of experience in customer service or a related field.
Proficient in using customer service software and tools.
Strong communication skills, both verbal and written.
Ability to handle difficult situations and resolve conflicts effectively.
Excellent problem-solving skills and attention to detail.
Ability to work well under pressure and meet deadlines.
Knowledge of CRM systems and practices.
Customer-focused mindset with a passion for helping others.

Spotlight

Cafeteria, Office cab/shuttle

Education

12th Class (XII)

More Info

Job Type:

Permanent Job

Industry:

BPO

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 132091347