Senior customer service representive

Tech Mahindra Limited

Navi Mumbai, Mumbai City, Mumbai

1-6 Years

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Posted a month ago
Over 50 applicants

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Job Description

Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, demonstrating a commitment to providing exceptional support and driving customer satisfaction.

Responsibilities

Manage and resolve customer inquiries via phone, email, and chat.
Provide detailed product information and technical support.
Handle complaints and provide appropriate solutions in a timely manner.
Document customer interactions in the CRM system.
Collaborate with other departments to improve customer satisfaction.
Identify and escalate priority issues to the management team.
Analyze customer feedback and suggest improvements to services.
Train and mentor junior customer service representatives.

Skills and Qualifications

1-6 years of experience in a customer service role.
Excellent communication skills in English and local languages.
Strong problem-solving skills and ability to think critically.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong interpersonal skills with a customer-centric approach.
Experience in handling difficult customers and resolving conflicts.

Spotlight

Cafeteria, Office cab/shuttle

Education

12th Class (XII)

More Info

Job Type:

Permanent Job

Industry:

Technical Support, BPO, Customer Service, Knowledge Management, Outsourcing, Call Center

Role:

Customer Service Executive (Voice), Customer Service /Tech Support, Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO, Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 132646157