Senior Customer Service Executive

Company Description

Smile Groups Private Limited is a comprehensive consulting and outsourcing company, specializing in ITES, IT, and various forms of consulting services. With a strong focus on delivering high-quality and cost-effective solutions, the company supports onshore clients by creating dedicated delivery centers tailored to their needs. Backed by a team of seasoned professionals with a client-centric approach, Smile Groups offers end-to-end services, including middle management, quality assurance, and project transition. Committed to reliability, value, and service excellence, Smile Groups ensures the comfort and trust of its global client base.

Role Description

This is a full-time on-site role for a Senior Customer Service Executive located in Chennai. The role involves providing excellent customer support, managing customer service operations, addressing customer inquiries, ensuring a high level of customer satisfaction, Upselling, and maintaining strong client relationships. The Senior Customer Service Executive will work closely with the team to enhance service quality and contribute to achieving organizational goals.

We have a requirement for customer service executive for international voice process

Company : Smyle Wurk LLP

Location : Nungambakkam, Chennai

Experience : 1 + years of experience in customer support (voice process)

Education : any graduate/ PG is eligible to apply.

Roles and Responsibilities

• Excellent communication skills in english (verbaland written)
• The candidate should have an interest in the international voice process.
• Respond to customer queries in a timely and accurate way, via phone and chat.
• Resolvingcustomerqueriesat the first point of contact.
• Upselling.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recordingand updating customer information via the organization's internal systems.

Desired candidate profile

• Both male and Female candidates can apply
• Experience in international voice and upselling
• Should be willing to work for rotational week off.
• Immediate joining will be given first preference.

Benefits

• No target and no work pressure in work.
• International voice process in day shift
• Sales Incentives
• Attendance bonus

Shift time: Morning with multiple shifts(9 hours shift including breaks)

Education - Any graduate

Experience 1 + years of experience in customer support voiceand Sales

Job type - full time

Office address - 7, 5th Street, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu - 600034.

Contact Us

Ph no : 7806817990, 9363502431

WhatsApp us your profiles - 7806817990

Email - [Confidential Information]