Senior Customer Service Executive

Experience : 23 years

Location : Preferred candidates based in Mumbai

Roles and Responsibilities -

Act as the primary point of contact for customers, addressing queries related to warehousing, inventory, and logistics services.

Respond promptly to customer requests, resolving issues or complaints in a professional and efficient manner.

Process and manage customer orders in the system, coordinating with the warehouse operations team to ensure accurate and timely fulfillment.

Communicate proactively with customers regarding order status, delays, or exceptions.

Prepare, organize, and maintain essential documentation such as invoices, cycle count reports, and inventory records, ensuring accuracy for system entry.

Coordinate billing with customers as per agreed timelines, resolving discrepancies in invoices and escalating issues when necessary.

Identify opportunities for process improvements within the customer portfolio to enhance efficiency, data accuracy, and customer satisfaction.

Visit warehouses as required to support operations and maintain firsthand understanding of processes.

Key Competencies: Strong communication, problem-solving, customer-centric approach, attention to detail, and effective coordination with operations teams.

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