Senior Customer Service

Description

We are looking for a Senior Customer Service professional to join our team in India. The ideal candidate will have a proven track record in delivering exceptional customer service and will be responsible for managing customer inquiries, resolving complaints, and enhancing customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses to their concerns.
• Resolve customer complaints effectively and efficiently, maintaining high satisfaction levels.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to improve overall customer experience.
• Provide feedback on processes and suggest improvements to enhance service delivery.

Skills and Qualifications

• 1-2 years of experience in a customer service role or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and conflict resolution skills.
• Proficiency in customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.