Senior Customer Experience and Engagement Analyst

Title and Summary

Senior Customer Experience and Engagement Analyst

Overview

The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services.

Role

- Drive additional adoption of Brighterion services through MPGS

- Manage new potential customers/relationships

- Upsell additional services and opportunities to existing MPGS/Brighterion customers

- Participates in customer implementation and status meetings

- Ensure continued satisfaction of existing customers

- Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams.

All About You

Essential Knowledge, Skills, and Experience:

- Bachelors in Computer Science or related field

- Experience working in payments

- Experience working with RESTful APIs

- Experience with scripting

- Experience with SQL

- Experience working with fraud and/or fraud solutions

- Good communication skills

- Must be detail oriented and have the ability to document all tasks

- Ability to meet multiple deadlines in a dynamic work environment

- Experience interacting with customers and asking effective, forward thinking questions

Desired Knowledge, Skills, and Experience:

- General understanding of technical deployments and fraud software

- Ability to support customers in their local dialect

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.