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Senior Customer Custodian - Quality Management Customer

2-7 Years
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Job Description

Job Description

- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction

-Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

- Monitor the customer perception and define appropriate actions for customer satisfaction

- Conduct PHA/Line walk for new customer projects
- Evaluate and manage customer requirements post approval and implement the same through plant quality

-Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location

-Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)

-Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution


Qualifications

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience


Additional Information

Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods

Knowledge on digitalization tools (risk estimation tools,etc)

Good know how on PowerBI, Advance Excel

More Info

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About Company

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group&#8217&#x3B;s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."

Job ID: 143834843