Responsibilities
Travel Planning & Booking
- Take full ownership of the group travel mailbox, ensuring 100% accountability for managing all incoming travel requests and queries.
- Ensure all travel-related communications are responded to within pre-defined Turnaround Times (TATs), maintaining high service standards.
- Provide clear guidance and support to employees regarding travel booking procedures, policy adherence, and documentation requirements.
- Coordinate with travel vendors and booking platforms to secure flights, hotels, and ground transportation as per employee needs and company guidelines.
- Address and resolve real-time travel issues raised by employees via Email, Microsoft Teams, and WhatsApp, ensuring minimal disruption to travel plans.
- Maintain a proactive approach in identifying potential travel disruptions and offer alternative solutions promptly.
Reporting, Communication & Cost Optimization
- Collect and analyze client and employee feedback to identify recurring issues and prepare incident reports for continuous improvement.
- Monitor travel bookings to identify cost-saving opportunities by comparing online and offline flight and hotel options.
- Communicate finalized travel itineraries to employees, ensuring all necessary documents are shared in advance, including:
- E-tickets
- Hotel confirmation vouchers
- Cab arrangements and confirmations
- Maintain accurate records of travel bookings and expenses for reporting and audit purposes.
- Collaborate with finance and procurement teams to align travel spending with budgetary goals.
Compliance & Policy Adherence
- Ensure all travel bookings strictly adhere to WSP's travel policy and guidelines.
- Monitor travel to high-risk countries or sectors, ensuring 100% compliance with Health, Safety & Environment (HSE) protocols.
- Educate employees on travel-related compliance requirements and escalate non-compliance issues to relevant stakeholders.
- Maintain and regularly update shared folders, Excel trackers, and documentation to reflect current travel data and ensure audit readiness.
- Uphold WSP's operational standards and ways of working across all travel-related processes.
Qualifications
Skills & Qualifications
- Proven experience in corporate travel coordination or administrative support roles.
- Strong knowledge of travel booking platforms, airline and hotel policies, and visa documentation.
- Excellent communication skills across email, chat, and phone.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
- Ability to multitask and manage high volumes of requests with accuracy and efficiency.
- Familiarity with compliance protocols, especially in high-risk travel scenarios.
BGV:
- Employment with WSP India is subject to the successful completion of a background verification (BGV) check conducted by a third-party agency appointed by WSP India.
- Candidates are advised to ensure that all information provided during the recruitment process including documents uploaded is accurate and complete, both to WSP India and its BGV partner.
About Us
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately
4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than
73,000 globally, in 550
offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.
At WSP we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones:
Our People, Our Clients, Our Operational Excellence and Our Expertise.
www.wsp.com
We are
- Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
- A collaborative team that thrives on challenges and unconventional thinking.
- A network of experts channeling our curiosity into creating solutions for complex issues.
Inspired by diversity, driven by inclusion, we work with passion and purpose.
Working with Us
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Our Hybrid Working Module
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
- Maximize collaboration.
- Maintain product quality and cultural integrity.
- Balance community, collaboration, opportunity, productivity, and efficiency.
Health, Safety and Wellbeing
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our Making Health and Safety Personal initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
Inclusivity and Diversity
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
Imagine a better future for you and a better future for us all.
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
With us, you can.
Apply today.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 
