Lead requirement gathering and documentation including business requirement documents, use cases, and process diagrams for WorkForce Software (WFS) implementations.
Configure WFS Suite modules (Time, Scheduling, Integrations) based on customer-specific needs and product standards.
Design and execute unit and system testing to validate configurations against business requirements.
Create complex formulas and customized configurations that align with WFS data structure and implementation sequence.
Support go-live activities including data loads, system initialization, and customer testing.
Role Responsibilities:
Collaborate with internal WFS teams throughout project phases for seamless delivery.
Partner with customers to complete product questionnaires and clarify technical needs.
Follow standardized procedures and continuously improve skills through internal competency frameworks.
Respond to customer requests with professionalism and timeliness, ensuring stakeholder satisfaction.
Estimate work efforts accurately and contribute to strategic planning based on customer insights.
