What you'll do
We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca s new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value; this cannot be achieved without great service management.
As an SAP Analytics Service Analyst, you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live.
Essential for the role
- Proven experience of service management.
- Good hands on with ServiceNow
- Good hands on with JIRA
- Good understanding of ETL processes.
- Good with Data reconciliation.
Desirable for the role
- Service management on a 24x7 business critical platform for a global company
- ITIL qualification
- Provide technical support to end-users, ensuring effective utilization of SAP analytics tools.
- Conduct workshops and training sessions to improve user competency in data analysis tools.
- Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics.
- Assist in the development and implementation of new analytics solutions and enhancements.
- Ensure compliance with data governance policies and maintain standards for data accuracy and security.
- Implement best practices for data management and analytics reporting.
- Team leadership and building teams.
- Managing outsourced service providers.
- Familiarity with regulatory frameworks (GxP, GPDR, SOX).
- Knowledge of SAP ecosystems, including SAP S/4HANA, SAP Analytics Cloud, SAP Datasphere and Collibra.
- Process digitisation and automation.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience in pharmaceutical, healthcare, or manufacturing industries.
- Knowledge of Agile or hybrid project delivery methodologies.
