Job Description
Level-L3
Job Description Senior ServiceNow SPM Consultant / Implementer
Role: Senior ServiceNow SPM Consultant (Strategic Portfolio Management)
Experience: 6+ Years (ServiceNow relevant experience mandatory)
Location: Mumbai (Preferred)
Work Mode: Hybrid / Onsite (Client Location)
Role Overview
We are seeking a Senior ServiceNow SPM Consultant with strong implementation experience in ServiceNow Strategic Portfolio Management (SPM). The candidate will be responsible for end-to-end implementation, configuration, and customization of SPM solutions aligned with business processes, along with stakeholder engagement, requirement gathering, and solution design.
This is a hands-on functional + technical role requiring expertise in demand, project, and portfolio management processes on the ServiceNow platform.
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Key Responsibilities
- Lead implementation of ServiceNow SPM (formerly PPM) modules
- Conduct workshops, requirement gathering, and solution demonstrations
- Configure Demand Management, Project Management, and Portfolio Management
- Configure resource management, financial planning, and project planning
- Design workflows, forms, and approval processes
- Implement project templates, project tasks, and governance processes
- Perform data migration, data setup, and configuration activities
- Coordinate UAT testing and provide user training
- Work with stakeholders to align tool configuration with business processes
- Prepare solution documentation and implementation guides
- Support go-live activities and post-production stabilization
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Mandatory Skills
- 6+ years of ServiceNow experience
- Strong hands-on experience in ServiceNow SPM / PPM implementation
- Experience in:
- Demand Management
- Project Management
- Portfolio Management
- Resource Management
- Configuration of workflows, forms, and approval mechanisms
- Experience in Flow Designer
- Knowledge of Business Rules, Client Scripts, UI Policies
- Experience in reports, dashboards, and performance analytics (basic)
- Experience in requirement gathering and stakeholder interaction
- Good understanding of Agile and Waterfall project methodologies
Technical Competencies
- ServiceNow configuration & customization
- Data migration using import sets and transform maps
- ACL and role-based access setup
- Notifications and SLA configuration
- Hands on Integrations
- Release management & deployment support
- JavaScript in ServiceNow
- ServiceNow SPM (PPM) Implementation experience in large enterprise
- Performance Analytics for portfolio reporting
- Agile 2.0 module exposure
- ServiceNow Certified Implementation Specialist SPM
- ITIL Foundation Certification
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Soft Skills
- Strong communication and client-facing skills
- Ability to conduct workshops and solution walkthroughs
- Strong documentation and presentation skills
- Problem-solving and analytical thinking
- Ability to work with business and technical teams
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For any questions related to Job Description, you may connect with below specified contact from Recruiting.
Recruiter Name: Sweta Yadav
Recruiter Email ID: [Confidential Information]
NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support. 
