Defining requirements, designing processes, recommending automation and improvement opportunities, and acting as the SME for any questions related to the ADP platform and transactional activities.
Interpret the client requirement and build the User Acceptance Test (UAT) Catalogue.
Validate UAT payroll reports and reconciliations before releasing them to the client.
Collaborate with the Lead Consultant to resolve issues during implementation.
Liaise directly with the client on implementation testing.
Prepare necessary handover documentation, including checklists and client sign-off worksheets, in readiness for go-live.
Maintain up-to-date documentation for the implementation project, including reconciliation spreadsheets, manuals, and test tools.
Participate in process reviews and implement recommendations.
Test patches and upgrades in a test environment before they are loaded into production.
Maintain effective communication with all stakeholders, including clients, project managers, and technical teams.
Provide regular updates on project status, risks, and issues to stakeholders.
Experience:
5+ years of experience in a complex operational/implementation/service delivery role.
Previous experience as an SAP Payroll Tester.
Strong knowledge and experience in payroll.
Proven experience in an Implementation Lead role.
High level of commitment with the ability to communicate effectively with clients to deliver exceptional customer service.
Proficient in tools such as Microsoft Excel, Word, PowerPoint, MS Project, and Visio to update and maintain documentation, training materials, and presentations.
Able to implement continuous improvement processes.
Excellent communication skills (written and verbal).
