Senior Consultant

About Birlasoft:-

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Job Title: Senior UKG Pro WFM Consultant (Support & Projects)

Location: [ALL Birlasoft Location]

Employment Type: [Full-time ]

Job Summary

We are seeking a Senior UKG Pro Workforce Management (WFM) Consultant to manage both ongoing production support and project-based implementations/enhancements. This role requires a strong techno-functional expert who can stabilize systems, resolve complex issues, and lead new initiatives within the UKG Pro WFM environment.

Key Responsibilities

Support Responsibilities

• Provide L2/L3 production support for UKG Pro WFM systems
• Troubleshoot and resolve complex issues related to:
• Timekeeping, Activities
• Scheduling
• Accruals and payroll processing
• Perform root cause analysis (RCA) and implement preventive fixes
• Monitor system performance and recommend improvements
• Handle incident, problem, and change management processes
• Support periodic activities such as upgrades, patches, and releases
• Ensure SLA adherence and timely resolution of tickets

Project Implementation/ Enhancements Responsibilities

• Lead end-to-end implementations and enhancements of UKG Pro WFM modules
• Conduct requirement gathering, solution design, and system configuration
• Configure and optimize:
• Pay rules, work rules, and pay codes
• Accruals, attendance, and scheduling policies
• Drive design workshops and stakeholder discussions
• Manage system integration efforts (HRIS, Payroll, third-party systems)
• Oversee SIT, UAT, and deployment activities
• Ensure documentation of solution design and configuration

Required Skills & Qualifications

• 6–10+ years of experience in Workforce Management solutions
• 4+ years of hands-on experience with UKG Pro WFM (UKG Dimensions / Kronos)
• Strong expertise in:
• Timekeeping, scheduling, and labor compliance
• Complex pay rule and accrual configuration
• Production support and incident management
• Experience handling both implementation projects and steady-state support
• Strong debugging and problem-solving skills
• Excellent communication and stakeholder management abilities

Key Competencies

• Ability to switch between project delivery and support operations
• Strong ownership and accountability
• Client-facing consulting skills
• Ability to mentor junior team members
• Time management and prioritization across multiple workstreams

Education

• Bachelor's degree in IT (or equivalent experience)

Preferred Qualifications

• UKG Pro WFM certifications
• Experience with integrations (APIs, Boomi, Middleware tools)
• Knowledge of UKG Pro HR/Payroll modules
• ITIL framework experience (Incident, Problem, Change Management)
• Experience in Manufacturing industry

Nice to Have

• Experience with UKG Analytics / Cognos reporting
• Exposure to Agile/Scrum and DevOps environments
• Experience in global support models (onshore/offshore coordination)