Provide real-time end-user support and implement platform changes based on customer requests.
Ensure configuration aligns with Sprinklr best practices and specific client requirements.
Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements.
Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams.
Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations.
Identify and deploy Tactical Use Cases (TUCs) as needed.
Support the Project Manager in building the project s business case by ensuring all high-level requirements are captured within the project scope.
What Makes You Qualified
Bachelor s degree in Technology, Communications, or a related field from a reputable institution.
Strong knowledge of MongoDB is a plus.
Excellent written and verbal communication skills.
Strong analytical thinking and problem-solving abilities.
Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.
Adaptability and a quick-learning mindset in a fast-paced, dynamic environment.
Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions.
Project management experience is an added advantage.
Prior experience in client-facing roles is essential.
