About this role:
Wells Fargo is seeking a...
In this role, you will:
- Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Job Expectations:
We are seeking a highly experienced LIQ Subject Matter Expert (SME) with 5-8 years of hands‑on LIQ experience and 8+ years of Lending Servicing experience, who will also function as a trainer and capability‑builder for the organization. This role combines deep functional expertise, operational leadership, and structured knowledge transfer, ensuring strong bench strength, reduced dependency on individuals, and consistent process execution across teams.
The incumbent will act as a domain authority and trainer, supporting complex LIQ transactions, driving risk mitigation, enabling process excellence, and strengthening overall team competency through continuous learning and coaching.
Key Responsibilities
The Senior LIQ Expert will own end‑to‑end LIQ and Lending Servicing activities, providing expert guidance on complex deal structures, lifecycle events, and non‑standard servicing scenarios. The role requires hands‑on involvement in high‑risk transactions while ensuring adherence to internal controls, regulatory requirements, and service‑level expectations.
In addition, this role carries a formal training and enablement mandate, responsible for building and sustaining LIQ domain knowledge across onshore and offshore teams.
Training & Knowledge Enablement Responsibilities
- Act as a designated LIQ trainer and knowledge lead for Lending Servicing teams
- Develop, deliver, and maintain structured training programs covering LIQ fundamentals, advanced scenarios, and system functionalities
- Conduct new‑hire onboarding, refresher trainings, and upskilling sessions for existing team members
- Create and maintain process documentation, SOPs, job aids, and scenario‑based learning material
- Lead case‑study‑based training on complex transactions, exceptions, audit findings, and common error trends
- Partner with Quality Control and Risk teams to embed learnings from defects, audits, and incidents into training content
- Assess team capability gaps and proactively recommend targeted training interventions
- Serve as a go‑to coach and mentor for SMEs and senior processors, enabling independent decision‑making
Operational & Strategic Contributions
- Act as the primary escalation point for complex LIQ and Lending Servicing issues
- Provide expert guidance on LIQ system usage, data integrity, and upstream/downstream impacts
- Lead root‑cause analysis for recurring errors, SLA breaches, and quality gaps
- Drive process standardization, simplification, and automation initiatives
- Support system migrations, decommissions, and enhancements impacting LIQ workflows
- Ensure training readiness and operational stability during change initiatives
Stakeholder & Leadership Engagement
- Serve as a trusted advisor to senior leadership and onshore partners on LIQ‑related matters
- Collaborate with Technology, Risk, Compliance, and Business teams on process and system changes
- Support audit reviews, regulatory exams, and management assessments with strong domain representation
- Enable succession planning by building multi‑skilled and cross‑trained resources
Required Experience & Qualifications
- 5-8 years of hands‑on LIQ experience with strong functional depth
- 8+ years of overall Lending Servicing experience, covering the full loan lifecycle
- Proven experience handling complex, high‑risk, and non‑standard transactions
- Prior experience in training, mentoring, or knowledge‑transfer roles is strongly preferred
- Strong understanding of controls, SLAs, regulatory expectations, and audit requirements
Key Skills & Competencies
- Advanced LIQ system and lending domain expertise
- Strong training, facilitation, and coaching skills
- Excellent analytical, problem‑solving, and communication abilities
- Ability to work independently with minimal supervision
- High ownership mindset with strong attention to risk and quality
Posting End Date:
20 Apr 2026
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our to learn more.
Wells Fargo Recruitment and Hiring Requirements:
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
