Senior Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative.

In this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans

• Provide direct customer service and acts as primary servicing contact for the loan

• Support less experienced loan administrators in providing resolutions of inquiries and complaints

• Determine appropriate course of action and conduct investigative steps to fully identify customer issues

• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team

• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input

• Monitor collateral and prepare payoff letters, releasing collateral customer research and billing obtain insurance information and monitor ongoing coverage

• Provide subject matter expertise and interpretation of procedures to less experienced individuals

• Respond independently to complaints escalated at the highest level

• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• B Com / BBM, MBA related field (or equivalent experience).

• 2+ years of experience in loan servicing, invoice processing, accounts payable/receivable, banking operations, Commercial Loan Servicing or a combination of the following: work experience, training

Job Expectations:

• Ability and willingness to work in a night shift schedule (6:30 PM-3:30 AM IST).

• Prior experience in banking operations, specifically invoice processing or similar financial documentation workflows

• Support internal and external customers with inquiries and complaints regarding loan servicing needs

• Monitor loan system and resolve customer issues, and process complex transactions online

• Perform moderately complex administrative, transactional, operational and customer support tasks

• Act as primary loan servicing contact that involve construction monitoring, Invoice purchase, and disbursements

• Monitor inflow request, purchase invoice, credit memo adjustment and reconcile the purchase

• Strong attention to detail high accuracy in data entry and document handling.

• Time management with the ability to consistently meet same‑day SLAs

• Working knowledge of invoice and credit memo lifecycles in financial services.

• Analytical mindset for spotting discrepancies and resolving exceptions.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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