Senior Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative

In this role, you will:

• Support endtoend U.S. commercial loan servicing activities, ensuring accuracy and compliance.
• Coordinate and resolve customer service inquiries, acting as an escalation point for moderately complex issues.
• Review, interpret, and process relevant U.S. tax forms related to commercial lending.
• Handle syndicated and participated loan operations, including agent notices, rate changes, fee processing, and facility updates.
• Support secondary loan trade settlements, reviewing trade documents and coordinating with internal and external stakeholders to ensure timely settlement.
• Perform and validate daily and endofday controls, maintaining data quality and compliance with internal procedures.
• Collaborate with peers, partners, and managers to address issues, drive resolutions, and achieve team goals.
• Identify process gaps and ensure adherence to policies, procedures, and risk requirements.
• Provide guidance and mentorship to junior servicing staff to strengthen operational capability.
• Work effectively in a fastpaced, highvolume environment, prioritizing tasks and delivering highquality results.

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in syndicated and participated loan operations.
• Exposure to secondary loan trade settlements aligned with LSTA/LMA standards.
• Strong understanding of loan structures, pricing, and the loan lifecycle.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical, problemsolving, and organizational abilities.
• Ability to resolve issues at both the immediate and rootcause levels.
• Proven ability to work independently and also in a collaborative, teamoriented environment.
• Ability to prioritize workloads, multitask, and meet deadlines in a fastpaced, deadlinedriven environment.
• Demonstrated adaptability and willingness to embrace process changes and continuous improvement.
• Commitment to delivering exceptional customer service to internal and external stakeholders.

Job Expectations:

• Maintain high accuracy in processing commercial loan transactions and daily deliverables.
• Complete critical endofday checks and ensure compliance with operational controls.
• Act as a point of escalation and resolve moderately complex servicing issues independently.
• Manage inquiries from internal teams, external customers, agent banks, and trading partners.
• Ensure timely and errorfree support for syndicated loans, including rate changes, notices, and fee processing.
• Support secondary loan trade settlements, ensuring trades settle within agreed timelines.
• Follow all policies, procedures, risk, and compliance requirements.
• Uphold strict data quality, documentation, and audit standards.
• Provide guidance and mentorship to junior team members and contribute to team capability building.
• Deliver consistent performance in a dynamic and highvolume work environment.
• Demonstrate ownership, accountability, and professional conduct in all aspects of work.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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