Job Title: Senior Collection Analyst (Collection/Account Receivables)
Location : Hyderabad
Job Description: This role requires a self-motivated individual with a proactive approach to collections and strong interpersonal skills. The Senior Collection Analyst will collaborate closely with various internal departments and external customers to ensure timely collection and resolution of outstanding balances while maintaining a positive customer experience.
Responsible for managing the Accounts Receivable Ledger.
Should possess knowledge of the Order-to-Cash (O2C) process.
Ensure regular and timely follow-up on AR invoices with clients.
Understanding the vendor process and uploading invoices on vendor portals.
Basic understanding of SAP, Salesforce, and proficiency in MS Office (Word, Excel, Outlook).
Identify errors and send out invoices accurately and promptly.
Investigate and resolve discrepancies or issues professionally and promptly.
Maintain accurate records of customer interactions at the transaction level and communicate effectively.
Collaborate with internal teams to resolve billing and payment-related inquiries.
Timely follow-up on outstanding payments and manage collection efforts.
Conduct a minimum of 40 outbound calls with written backups, emphasizing strong customer-centric approaches.
Handle inbound calls and promptly flag escalations.
Engage regularly with other departments for resolution of issues from internal and external customers while maintaining good rapport.
Ensure timely reporting, adherence to staff basics, and maintain accurate records, note logs, and email communications as per laid-out processes and audit guidelines.
Requirements Bachelor's degree in finance, Accounting, Business Administration, or related field.
Proven experience of 2 + years in accounts receivable, credit control, or collections.
sound knowledge of accounting principles and practices
Proficiency in using accounting software and MS Excel for data analysis and reporting.
Strong communication and negotiation skills.
Ability to work independently and prioritize tasks effectively.
Attention to detail and accuracy in managing financial records.
Problem-solving skills with the ability to resolve disputes and issues diplomatically.
