Senior captain Professional

Key Responsibilities

• Lead and manage a team of stewards and F&B staff
• Ensure adherence to Standard Operating Procedures (SOPs)
• Deliver high standards of customer service and guest satisfaction
• Support marketing and public relations activities as required
• Monitor daily food and beverage service operations
• Train, motivate, and guide team members for performance improvement
• Coordinate with kitchen and service teams for smooth operations
• Ensure hygiene, food safety, and quality standards are maintained
• Assist in menu planning and service improvement initiatives
• Handle customer feedback and resolve service-related issues