Senior Business Development Executive

JOB DESCRIPTION – BUSINESS DEVELOPMENT EXECUTIVE

Company: Joy N Crew Vacations LLP

Location: Pune | Work from Office

Employment Type: Full-time

Preferred Experience: 2–5 years in sales or business development within Travel & Tourism

Industry Requirement: Travel & Tourism experience is mandatory.

About the Role

We are looking for a proactive, target-driven Business Development Executive to identify new business opportunities, acquire clients and travel partners, and generate profitable bookings. The role involves prospecting, client meetings, proposal preparation, follow-ups, negotiations, and relationship management for domestic and international travel products.

Key Responsibilities

1. New Business Development

• Identify and approach potential clients, travel agents, corporate organisations, educational institutions, and other relevant business partners.
• Generate qualified leads through outbound calls, networking, referrals, field visits, and digital outreach.
• Understand customer travel requirements, budgets, preferences, and decision timelines.
• Schedule meetings, present company offerings, and convert opportunities into confirmed business.
• Develop an assigned territory or client portfolio to achieve monthly sales targets.

2. Travel Sales and Conversion

• Promote domestic and international holiday packages, customised tours, group departures, corporate travel, and educational tours.
• Coordinate with the Products and Operations teams to prepare suitable itineraries and competitive quotations.
• Follow up consistently on enquiries, proposals, and pending booking decisions.
• Negotiate within approved pricing and discount limits while protecting booking margins.
• Clearly communicate package inclusions, exclusions, payment schedules, and cancellation terms.

3. Partner and Client Relationship Management

• Build and maintain relationships with travel agents, corporate contacts, institutions, and direct customers.
• Support onboarding and activation of new business partners.
• Share relevant packages, destination updates, promotional offers, and departure schedules.
• Generate repeat bookings and referrals through regular engagement and responsive service.
• Identify opportunities to expand business within existing accounts.

4. Booking Coordination and Collections

• Ensure accurate collection and handover of customer requirements and booking information.
• Coordinate with Operations, Ticketing, Visa, and other internal teams for smooth booking execution.
• Follow up on customer and partner payments according to agreed schedules.
• Escalate service concerns promptly and coordinate their resolution.
• Ensure all customer commitments are aligned with confirmed availability and company approvals.

5. CRM and Reporting

• Maintain updated records of leads, meetings, quotations, follow-ups, and booking status in the CRM.
• Submit regular reports on sales activities, pipeline, conversions, revenue, and collections.
• Track reasons for lost business and share recommendations for improvement.
• Monitor competitor offerings and customer preferences to identify new opportunities.

Candidate Requirements

• Relevant sales or business development experience with a travel agency, tour operator, holiday company, or travel management business.
• Working knowledge of domestic and international destinations, holiday packages, and travel booking processes.
• Proven ability to generate leads, conduct client meetings, and close sales.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Ability to work towards revenue targets and manage multiple enquiries effectively.
• Familiarity with CRM systems, MS Excel, email communication, and proposal preparation.
• Willingness to undertake field visits and travel for business development.
• Graduate in any discipline; a qualification in Travel & Tourism will be an advantage.
• An existing network of travel agents, corporate clients, or institutional contacts will be preferred.

Key Performance Indicators

• Qualified leads generated and client meetings completed.
• New clients and active partners acquired.
• Enquiry-to-booking conversion rate.
• Monthly revenue and gross margin achievement.
• Repeat bookings and referral business.
• Timely payment collections.
• Follow-up consistency and CRM accuracy.

How to Apply

Interested candidates should email their updated CV to [Confidential Information].

Email Subject: Application – Business Development Executive – [Your Name]

Please mention your current CTC, expected CTC, notice period, current location, and relevant travel sales experience.

Only candidates from the Travel & Tourism industry will be considered.