Senior Business Analyst (Mobile App, Loyalty, Malls, Retail industry)

Key Roles and Responsibilities:

• Collect, analyze, and document business and system requirements from stakeholders and customers.
• Design workflows and identify opportunities for process improvements, especially within customer support operations.
• Create clear and concise documentation such as Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process maps.
• Effectively communicate requirements and technical details to both business and IT teams, as well as client stakeholders.
• Facilitate communication and collaboration between customer support teams, technical teams, and key stakeholders.
• Work collaboratively with team members, providing timely and clear updates.
• Clean, manipulate, and analyze data to derive meaningful insights and provide updates.
• Participate in testing and quality assurance activities to ensure requirements are met.
• Monitor project progress by tracking activities, resolving issues, publishing progress reports, and recommending necessary actions.
• Provide guidance and mentorship to junior business analysts.
• Contribute to the continuous improvement of business analysis processes and best practices.

Requirements:

• Bachelor's degree in Business or related field; MBA preferred.
• Minimum 3 years of experience in Business/System Analysis or Quality Assurance.
• Proven expertise in eliciting requirements and developing BRDs/FRDs.
• Experience in data analysis, drawing business-relevant conclusions, and data visualization techniques/tools.
• Basic knowledge of process documentation creation.
• Strong verbal and written communication skills, including technical writing.
• Proficient in Microsoft Excel, including pivot tables, data validation, conditional formatting, and charts.
• Detail-oriented, analytical, and inquisitive mindset.
• Ability to work both independently and collaboratively within a team.
• Highly organized with excellent time-management skills.
• Ability to influence stakeholders and collaborate closely to determine acceptable solutions.
• Experience preparing detailed reports and delivering presentations to stakeholders.