Senior Business Analyst

Job Overview

We are looking for a skilled and detail-oriented Senior Business Analyst with 5+ years of experience, preferably in the eCommerce domain, to join our team. The ideal candidate will have strong analytical capabilities, excellent stakeholder communication skills, and a proven ability to translate business requirements into functional specifications.

Key Responsibilities

1. Work closely with business stakeholders, product owners, and engineering teams to gather, analyze, and document requirements.

2. Understand and map eCommerce business processes including catalog management, cart & checkout, payment gateways, order management, and post-order operations.

3. Translate high-level business requirements into detailed user stories, use cases, wireframes, and functional specifications.

4. Collaborate with UX/UI teams to create seamless customer journeys and intuitive user experiences.

5. Lead workshops, brainstorming sessions, and stakeholder interviews to elicit business needs.

6. Assist in defining product roadmaps and feature prioritization based on business impact.

7. Support QA and development teams during sprint cycles by clarifying requirements and reviewing deliverables.

8. Conduct impact analysis, identify process improvements, and contribute to product innovation strategies.

9. Monitor and track key performance indicators (KPIs) and provide regular updates to stakeholders.

*Required Skills & Experience*

1. 5+ years of experience as a Business Analyst, preferably in the eCommerce / Retail / B2C domain.

2. Strong understanding of eCommerce platforms, digital customer experience, payment systems, and omnichannel solutions.

3. Proficient in creating BRDs, FRDs, user stories, and wireframes.

4. Familiarity with Agile/Scrum methodologies.

5. Excellent verbal and written communication skills; able to interact with technical and non-technical stakeholders.

6. Experience with tools like JIRA, Confluence, Figma/Balsamiq, and Excel.

7. Strong analytical and problem-solving skills with attention to detail.