Senior Business Analyst

Location Name: Pune Corporate Office - Mantri

Job Purpose

We are seeking an experienced Business Analyst (Techno-Functional) with 5-6 years of relevant experience in the NBFC or Banking domain. The candidate must have strong functional knowledge of Loan Management System (LMS), along with a good understanding of Oracle Database, SQL, and PL/SQL. Knowledge of Loan Origination System (LOS) and Collections & Recovery processes will be considered an added advantage.

The candidate will act as a bridge between Business, Operations, Product, and Technology teams and will support requirement gathering, functional analysis, solution documentation, impact assessment, testing, implementation, and post-production stabilization.

Duties And Responsibilities

Key Responsibilities

Business Analysis & Requirement Management

•  Gather, analyze, validate, and document business requirements from relevant stakeholders.
•  Understand existing business processes, application workflows, and integration dependencies.
•  Prepare BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, functional specifications, and data mapping documents.
•  Translate business requirements into clear and implementable functional specifications.
•  Conduct requirement walkthroughs with Business, Development, QA, Database, Integration, and Vendor teams.
•  Identify functional gaps, assumptions, risks, dependencies, and system limitations.
•  Perform functional and system impact analysis and maintain requirement traceability.
  
  

LMS Domain Expertise

•  Customer and loan account creation, loan booking, and boarding.
•  Loan disbursement and repayment schedule generation.
•  EMI and non-EMI payment processing, interest calculation, and installment management.
•  Charges, penalties, waivers, refunds, part-payment, prepayment, foreclosure, and closure.
•  Loan restructuring, rescheduling, customer servicing, and delinquency handling.
•  Loan reconciliation, accounting impacts, and integration with upstream and downstream systems.
  
  

Techno-Functional Coordination

•  Work with Development teams to convert functional requirements into technical solutions.
•  Provide functional clarifications during development and testing.
•  Review solution designs, data mappings, and interface specifications.
•  Understand application data flows and database-level impacts.
•  Coordinate with Database, Integration, API, Infrastructure, and Vendor teams.
•  Support defect analysis, production issue investigation, root-cause analysis, and resolution validation.
  
  

Oracle Database Understanding

•  Relational database concepts, tables, views, keys, relationships, and data models.
•  SQL queries, joins, subqueries, aggregate functions, and analytical functions.
•  Working understanding of stored procedures, functions, packages, triggers, and PL/SQL fundamentals.
•  Data extraction, validation, reconciliation, and production issue analysis using database records.
  
  

API & Integration Understanding

•  Understand REST APIs and web-service integrations.
•  Review JSON and XML request and response payloads.
•  Prepare and validate source-to-target mappings, field validations, and transformation rules.
•  Understand response codes, error handling, and upstream/downstream dependencies.
•  Support interface testing, reconciliation, API contract reviews, and solution discussions.
  
  

Testing, UAT & Production Support

•  Prepare and review SIT and UAT scenarios and test cases.
•  Ensure coverage of positive, negative, boundary, and exception scenarios.
•  Coordinate UAT, defect analysis, fix validation, retesting, and closure.
•  Maintain traceability between requirements, test cases, and defects.|
•  Support production deployment, sanity validation, monitoring, and stabilization.
  
  

Stakeholder Coordination

•  Coordinate with Business, Operations, Product, Risk, Compliance, Finance, Technology, and Vendor teams.
•  Facilitate requirement workshops and solution discussions.
•  Communicate status, risks, dependencies, and open points.
•  Follow up on pending clarifications, defects, approvals, and sign-offs.
•  Manage assigned priorities and escalate critical risks through appropriate channels.
  
  

Required Qualifications And Experience

•  5-6 years of experience as a Business Analyst or Techno-Functional Analyst.
•  Relevant working experience in the NBFC or Banking domain.
•  Strong functional understanding of Loan Management System.
•  Good understanding of Oracle Database with working knowledge of SQL and PL/SQL.
•  Experience in requirement gathering, documentation, functional solutioning, and impact analysis.
•  Good understanding of SIT, UAT, defect management, release support, and production support.
•  Strong analytical, problem-solving, communication, and stakeholder-coordination skills.
  
  

Good-to-Have Skills

•  Knowledge of LOS processes, including customer onboarding, KYC/CKYC, loan application processing, credit assessment, approval workflows, and LOS-to-LMS integration.
•  Knowledge of Collections processes, including DPD and bucket management, allocation, tele-calling, field collections, dunning, promise-to-pay, settlement, agency management, recovery, and collection MIS.
•  Exposure to digital lending platforms, Agile/Scrum delivery, RBI guidelines, and enterprise lending solutions.