Business Operations Site Reliability Engineer (SRE):
The role of the Business Operations team is to act as the production readiness steward for Mastercard products.
As a BizOps SRE, the primary responsibility is ensuring the stability and health of the platform.
Foster developer run ownership and empower developers to build resilient products.
Support developers during the application build phase with operational design, automation, capacity planning, and monitoring, ensuring fault-tolerant and scalable products.
Create and enforce operational standards while fostering an agile and learning culture.
Focus on triage and root cause analysis, understanding the business impact of products, and performing blameless post-mortems.
Engage early in the development lifecycle to be proactive and manage production and change activities to maximize customer experience.
Focus on risk management, compliance, and risk mitigation across all environments.
Align product and customer-focused priorities with operational needs by providing continuous feedback throughout the lifecycle.
Mission:
The mission is to ensure production readiness through close collaboration with developers to design, build, implement, and support technology services.
Ensure operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
Lead the DevOps transformation at Mastercard through tooling and by advocating for change and standards across development, quality, release, and product organizations.
Support daily operations with a hyper-focus on triage and root cause analysis, understanding business impacts and conducting blameless post-mortems.
Shift left in the development process, becoming more proactive to maximize customer experience and increase the value of supported applications.
Focus on streamlining and standardizing application-specific support activities and centralizing points of interaction for both internal and external partners.
Communicate effectively with key stakeholders to align product and customer-focused priorities with operational needs.
Key Responsibilities:
Operational Readiness Architect:
Serve as the primary contact responsible for the overall health, performance, and capacity of applications.
Support services before they go live by engaging in system design consulting, capacity planning, and launch reviews.
Partner with development and product teams to establish monitoring and alerting strategies, ensuring zero downtime during deployment.
Site Reliability Engineering (SRE):
Ensure application scalability, performance, and resilience.
Practice sustainable incident response and blameless post-mortems.
Take a holistic approach to problem-solving and optimize recovery time.
Automate data-driven alerts to proactively escalate issues and work with development teams to establish Service Level Objectives (SLOs) to improve reliability.
DevOps/Automation:
Address complex development, automation, and business process challenges.
Engage in and improve the entire lifecycle of services, from inception and design to deployment, operation, and refinement.
Support the CI/CD pipeline, ensuring smooth promotion of software into higher environments through validation and operational gating.
Lead Mastercard in DevOps automation and best practices.
Increase automation and tooling to reduce manual interventions and toil.
ITSM Practices:
Analyze ITSM activities of the platform and provide feedback to development teams on operational gaps or resiliency concerns.
Role Qualifications:
Education and Experience:
BS degree in Computer Science, a related technical field (e.g., physics, mathematics), or equivalent practical experience.
Exposure to coding and/or scripting.
An appetite for pushing the boundaries of automation and exploring new technology, infrastructure, and practices to scale architecture for future growth.
Technical and Analytical Skills:
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach with strong communication skills and a sense of ownership.
Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
Comfortable collaborating with cross-functional teams to ensure expected system behavior is understood and monitoring is in place to detect anomalies.
Additional Skills:
Ability to balance doing things correctly with fixing issues quickly.
Flexible and pragmatic, working towards the long-term health of systems.
Willingness to learn and take on challenging opportunities while being part of a matrix-based, diverse, and geographically distributed team.
Ability to prioritize and build relationships across development, operations, and product teams.
