How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Now is an exciting time to be part of Delta's Reservations Experience Design, Technology, and Innovation team as we redefine customer and employee experiences by setting new technology standards. This is an opportunity to help drive vision by bringing new corporate initiatives to life in our Customer Engagement Centers. Delta's Reservations Experience Design, Technology and Innovation team is seeking a Sr. Analyst to assist in leading automation product development for the division. The primary function is to leverage data, specialists feedback, analytics, and corporate initiatives to prioritize, create, and implement new products and features that drive revenue, personalized customer experience, and seamless servicing of customers. This includes working to create tools and implement automation to increase efficiency and eliminate low-value work. Success in this role will be measured by customer and specialist satisfaction, ensuring specialists are adequately prepared for changes and simplifying efforts to complete tasks.
Key Responsibilities
- Collaborate with other Sr. Analysts, Product Owners, Product Managers and stakeholders to refine features and stories and accept completed stories, ensuring they meet all predefined criteria.
- Translate product development goals into clear requirements including features, user stories, and acceptance test criteria.
- Coordinate automation product development and backlog with IT teams.
- Collaborate with cross-functional teams to align solutions with business needs.
- Support product implementation, change management, and user readiness.
- Monitor product performance, data and user feedback and recommend product enhancements and continuous improvement.
- Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project.
- Ongoing field engagement to gather customer and specialists feedback to drive continuous improvement
- Embrace diverse people, thinking, and styles.
- Champion agile methodologies within the squad, promoting best practices and continuous improvement.
- Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately.
What You Need To Succeed (Minimum Qualifications)
What you need to succeed (minimum qualifications)
- Proficiency in written and oral communications and able to produce concise, relevant documents and presentations.
- Connects a business issue with the appropriate data sources to create a compelling story promoting positive and meaningful change
- Strategic thinking and creative problem-solving skills with the ability to translate data into a logical and actionable story.
- Demonstrated initiative and ability to manage multiple priorities.
- Curious mindset, willing to ask why until root causes of use cases are identified.
- Strong understanding of agile practices and principles, with a certification in Agile methodology preferred.
- Must be performing satisfactorily in present position.
- Consistently prioritizes safety and security of self, others, and personal data.
- diverse people, thinking, and styles.
- Some travel may be required.
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Agile Product Management training and experience.
- Strategic thinking and creative problem-solving skills with the ability to translate data into a logical and actionable story.
- Experience with internal and external facing channels.
- Ability to understand and extract process related data
- Working knowledge with EXCEL or SQL
- Experience in programming and software development Proficiency in MS applications highly preferred
- Knowledge of Lean Six Sigma or Certification
- A background in Aviation.
- Reservations experience/ticketing.
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
