Senior Associate Specialist, Collections

Key Responsibilities:

• Monitor and manage accounts receivable portfolio to ensure timely collections.
• Contact clients via phone, email, and other channels to resolve overdue accounts.
• Investigate and reconcile discrepancies in billing and payments.
• Collaborate with internal teams (Billing, Sales, Finance) to resolve disputes and ensure accurate invoicing.
• Prepare and maintain collection reports and aging analysis for management review.
• Escalate high-risk accounts and recommend appropriate actions.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives in collection processes
• Adjustment and Reconciliation of Accounts
• Balance Confirmation Letters

Required Experience:

• Minimum 7-10 years of experience in collections or accounts receivable.
• Experience in a shared services or global finance environment preferred.
• Familiarity with international payment terms and compliance regulations.