Job Description & Summary:
Senior Asssociate_II Full Stack Developer + Power BI_II _IFS_II PAN India
As Support Technician, you provide first-line technical assistance and support for queries and issues related to the application platform. This role involves troubleshooting, resolving technical problems, and ensuring customer satisfaction
Responsibilities:
- Handling initial user inquiries and troubleshooting basic issues.
- Diagnosing and fixing problems within both the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS)
- Respond to and manage support tickets and customer queries in a timely and professional manner.
- Resolving issues such as login problems, password resets, and simple data recovery.
- Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
- Identifying and escalating complex issues to higher-level support teams.
- Document issues and resolutions, maintaining an accurate log of activities for reference.
- Maintaining a knowledge base of common issues and solutions
- Assist in testing new features and updates to the platform to ensure quality and performance.
- Contribute to the creation and updating of support documentation and FAQs.
Monitor App performance and report any issues.
Mandatory skill sets:
- Handling initial user inquiries and troubleshooting basic issues.
- Power BI (Must Have)
- Diagnosing and fixing problems within both the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS)
- Respond to and manage support tickets and customer queries in a timely and professional manner.
- Resolving issues such as login problems, password resets, and simple data recovery.
- Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
- Identifying and escalating complex issues to higher-level support teams.
- Document issues and resolutions, maintaining an accurate log of activities for reference.
- Maintaining a knowledge base of common issues and solutions
- Assist in testing new features and updates to the platform to ensure quality and performance.
- Contribute to the creation and updating of support documentation and FAQs.
- Monitor App performance and report any issues.
Preferred skill sets:
Years of experience required: 5+ yrs
Location- PAN India
Education qualification:
Btech
