Senior Associate

Job Description & Summary:

Senior Asssociate_II Full Stack Developer + Power BI_II _IFS_II PAN India

As Support Technician, you provide first-line technical assistance and support for queries and issues related to the application platform. This role involves troubleshooting, resolving technical problems, and ensuring customer satisfaction

Responsibilities:

• Handling initial user inquiries and troubleshooting basic issues.
• Diagnosing and fixing problems within both the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS)
• Respond to and manage support tickets and customer queries in a timely and professional manner.
• Resolving issues such as login problems, password resets, and simple data recovery.
• Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
• Identifying and escalating complex issues to higher-level support teams.
• Document issues and resolutions, maintaining an accurate log of activities for reference.
• Maintaining a knowledge base of common issues and solutions
• Assist in testing new features and updates to the platform to ensure quality and performance.
• Contribute to the creation and updating of support documentation and FAQs.

Monitor App performance and report any issues.

Mandatory skill sets:

• Handling initial user inquiries and troubleshooting basic issues.
• Power BI (Must Have)
• Diagnosing and fixing problems within both the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS)
• Respond to and manage support tickets and customer queries in a timely and professional manner.
• Resolving issues such as login problems, password resets, and simple data recovery.
• Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
• Identifying and escalating complex issues to higher-level support teams.
• Document issues and resolutions, maintaining an accurate log of activities for reference.
• Maintaining a knowledge base of common issues and solutions
• Assist in testing new features and updates to the platform to ensure quality and performance.
• Contribute to the creation and updating of support documentation and FAQs.
• Monitor App performance and report any issues.

Preferred skill sets:

• NET SQL Server

Years of experience required: 5+ yrs

Location- PAN India

Education qualification:

Btech