Position Title Senior Associate
Experience Level 2-5 years of relevant experience.
Department Consulting & Corporates
Location Bangalore
Position reports to Assistant Director
Job Purpose
You will run projects end to end including building strategic frameworks, SOPs and ensuring effective management of expectations and seamless coordination of requirements. The role demands strong stakeholder engagement skills, expert communication, and proven experience in direct client interaction.
Job Responsibilities
- Stakeholder Engagement & Management: Identify, analyze, and engage internal and external stakeholders to understand their needs, expectations, and concerns throughout the project lifecycle
- Requirement Gathering & Clarification: Act as the primary interface for capturing, refining, and clarifying requirements from stakeholders, ensuring all expectations are clearly understood and documented
- Expectation Management: Proactively manage stakeholder expectations regarding timelines, deliverables, and project scope; provide transparent and timely updates to both partners and internal teams
- Client Communication: Maintain regular, high-quality communication with all stakeholders; facilitate workshops, requirement reviews, and feedback sessions to nurture alignment and address any emerging concerns
- Issue & Risk Resolution: Monitor for potential risks, misalignments, or conflicts between stakeholder expectations and project realities; coordinate timely resolution or escalation as required
- Documentation & Reporting: Prepare and distribute regular reports to stakeholders, capturing status, issues, decisions, and changes to requirements or timelines
- Continuous Improvement: Gather stakeholder feedback to refine processes, enhance engagement practices, and improve overall satisfaction.
Key Competencies
- Bachelor's degree in Business, Engineering, or a related field; Master's degree preferred.
- Minimum of 2-3 years of experience in process excellence, PMO preferred
- Strong working knowledge of tools such as Trello, JIRA, PPT and Excel
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a hybrid work environment
- Demonstrated ability to achieve time and cost savings through process improvements
- Strong coordination skills with both clients and internal team members
Have strong verbal and written communication skills, ability to clearly articulate ideas effectively under high pressure circumstances
