Your Role
The position is responsible for making policy changes per the CRM request in accordance with the state regulations and business rules. The incumbent should have experience in P&C Auto and should be well versed with the business terminologies and basics of P&C Auto Insurance in US.
- Process high volume of policy update work coming in from CRM
- Maintain high quality standard
- Should be able to interact with our US based clients
- Can provide training to team members and colleagues as needed
Your Profile
- 1 3 years experience in the P&C Auto US insurance industry
- Ability to multitask and handle multiple work types
- Ability to adapt quickly in a fast-paced, ever-changing environment
- Experience working with customers digitally
- Excellent time management skills
- Superior and demonstrated ability to communicate clearly, professionally, and effectively in writing
- Ability to apply initiative and judgment to define and perform complex tasks and see the bigger picture
- Excellent team player; proven ability to apply innovative ideas and critical thinking
- Minimum bachelor's degree
- Good communication skills verbal and written
- Good understating of MS tools Excel, Word & PowerPoint
- Problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to handle sensitive and confidential information with integrity
Skills (competencies)
Active Listening
Agile (Software Development Framework)
Analytical Thinking
Change Management
Coaching
Collaboration
Commercial Acumen
Data Analysis
Data Requirements Management
Decision-Making
Emotional Intelligence
Enterprise Architecture Modelling
Facilitation
Functional IT Architecture Modelling
Influencing
Innovation
Networking
Power BI
Presentation skills
Prioritization
Problem Solving
Project Management
Risk Management
Stakeholder Management
Verbal Communication
Written Communication
