The role of aSenior Associate Manager - Network Reconciliation Operationsin banking involvesoverseeing and managing the daily reconciliation of general ledger (GL) accounts related to a bank's network transactions, such as ATM/POS and card operations. This position ensures accuracy, identifies and resolves discrepancies (breaks), manages risk, and ensures compliance with regulatory requirements.
Key Responsibilities
Reconciliation Management:
- Monitor and manage the daily, weekly, and monthly reconciliation of all assigned GL accounts, ensuring all transactions are accurately recorded and matched across different systems (e.g., bank's core system, network switches).
- Oversee the identification, investigation, and resolution of all reconciliation discrepancies (breaks), ensuring timely action and correction by relevant teams (e.g., front office, back office, trade support).
Operations Oversight and Process Improvement:
- Supervise and lead the reconciliation team, providing guidance, training, and performance feedback.
- Develop, recommend, and implement departmental policies, procedures, and controls to improve efficiency, reduce operational risk, and ensure compliance.
- Act as a subject matter expert (SME) to troubleshoot complex process issues and drive process excellence initiatives.
Stakeholder and Risk Management:
- Liaise with various internal and external stakeholders, including network partners (like NPCI in India), IT, auditors, and other bank departments (e.g., risk, compliance, finance) to resolve issues and report findings.
- Manage audit preparations, address audit findings, and ensure adherence to internal controls and regulatory requirements (e.g., SOX, EMIR).
- Prepare and present monthly management information systems (MIS) reports to senior management, highlighting key metrics, aged exceptions, and risk areas.
Technical and Project Involvement:
- Ensure the reconciliation tools (e.g., Frontier Reconciliation application, TLP/IntelliMatch) run correctly and reliably, and drive initiatives to enhance or implement new tools and technologies (like VBA, Python, Alteryx).
- Manage specific operational tasks such as merchant payouts, GST/invoicing related to network transactions, and monitoring specific cases (e.g., TCC/RET).
Qualifications and Skills
- Education: A bachelor's or master's degree in Accounting, Finance, Business, or a related field is typically required.
- Experience: 7-10+ years of experience in banking operations, accounts payable, general accounting, or specific reconciliation/collateral management functions within the financial services industry, with a few years in a supervisory/leadership role.
- Technical Skills:
- Proficiency in Microsoft Office Suite, especially strong MS Excel skills (vlookups, pivot tables, data manipulation).
- Knowledge of banking software and reconciliation applications is a significant advantage.
- Familiarity with financial systems like Alteryx, Power BI, Hyperion, SQL, or Python is increasingly preferred.
- Behavioral Skills: Strong analytical, problem-solving, and decision-making skills; excellent written and verbal communication skills; strong attention to detail; ability to work under pressure; leadership skills; and a proactive, innovative mindset.
